Testimonials

We feared the worst after the first notice of a connection outage. After a lot of troubleshooting, the firewall was determined to be nothing more than a paperweight. As you all know, this is a device which replacement normally takes days — at best — if not weeks to get, and configuration usually doesn’t start until you have the device!

I called the KANREN NOC, and before I knew it, team members from KANREN were on the phone, trying to find a quick workaround to our problem. Within no time, we were back online with a temporary solution. We made an incredible rebound in just one day! Truth be told, if you would have told me that we would be back up and running in about half of a day from a total firewall failure, I would have never believed you.

Since then, we’ve worked with many of the staff at KANREN to work out the details of our connection, always with a quick response and desired results. All of those involved are awesome! Thank you for all you do and for working endlessly to make it happen!

I have had the pleasure of working with KANREN for nearly 25 years, during that time I have seen many changes to the services offered, the personnel, and the organization. What has never changed is their commitment to the service and support of their members. They are always there to help whenever there is a problem, most of the time, they are already aware of and working on the problem before we are. I cannot imagine an organization more committed to their membership than KANREN and I know that we would not be where we are today without them.

KANREN is everything that commercial service providers are not: dedicated, collaborative, effective, responsive, consistently high quality and value, and darn nice folks to boot.

Since becoming a member of KANREN in February of 2015, the entire BTBC community has benefited from its high speed, low latency fiber connectivity and guaranteed reliability that cannot be offered by local service providers. In addition, KANREN has provided a superior level of support, knowledge, and guidance regarding not only our short term Internet and IT needs, but also our future IT needs and operational growth strategy as we develop an innovation park at the University of Kansas.

I have had the opportunity to work with KANREN for the past 14 years. They have been an excellent resource for our district, in regards to planning, upgrading and effectively using the resources that we have. Communication is second to none and KANREN has a very professional, qualified staff. They are extremely dependable and have provided us with outstanding support.

KANREN is hands-down the best Internet service provider we have worked with: they have a service-driven mindset across the organization. From highly responsive client communication/alerting practices and internal network awareness, to external network transparency tools and troubleshooting assistance, to knowledge-transfer workshops, and other application offerings (like the Zoom web-conferencing platform): everything KANREN delivers is well-done and reliable. We have continued to watch as they expand their service to new areas because wherever we can cutover to KANREN services, we certainly will. They understand the needs of higher education networks and actively work to meet these needs. From our vantage point, it is a pleasure to work with the whole KANREN team.

We’ve had nothing but stellar performance and support from KANREN since its inception. From rapidly thwarting DoS attacks against its customers, to contacting us (often in less than a minute) any time they see an issue on our side; KANREN has always been an “exceeds expectations” partner in our book.

We’re so excited to learn of KANREN’s initiative to revolutionize their overall network design in the coming months. When it’s complete, KANREN will provide PSU with a level of survivability, redundancy, and geographically diverse routing that will surpass what most carriers can offer in major metropolitan markets… and we’re in Pittsburg, Kansas! We look forward to a continued partnership with KANREN in the years to come.

KANREN has changed our view of what internet connectivity should provide. Prior to Joining KANREN; our perception of what we could and should be doing with our technological resources was severely limited due to reliability and performance issues with our internet connectivity. Our past experiences necessitated blocking all streaming media, being unable to provide any type of video conferencing, throttling users bandwidth to allow only basic web services, and preemptively disallowing any cloud based solutions to any organizational need. Since Joining KANREN; I am amazed at some of the uses our organization has found for our new, seemingly limitless, internet connectivity. We have found video conferencing solutions, users have discovered many incredible training opportunities, we have been able to find much more efficient and reliable solutions to our business needs, and we are able to offer several new online services to Lawrence Citizens. KANREN has been a key that unlocks IT potential every day for our organization.

The KANREN backbone has enabled the University of Kansas School of Medicine — Salina Campus to economically obtain high speed connectivity to Kansas City and Wichita for daily lectures, as well as providing other voice, data and video capabilities. Since dropping our T1 connections four years ago, we have enjoyed trouble-free, dependable service from KANREN. Dependability, at the 99.9% level, is an absolute necessity for the educational needs of the next generation of physicians for rural Kansas being trained in Salina.

We at K-State University (and GpENI) would like to thank KANREN for their support of network research. In particular, we appreciate your efforts in facilitating L2 connectivity to I2. This connection allows us to interface with the network community and conduct much needed networking research. For example, we are currently involved in an experiment with Stanford, Georgia Tech, BBN, and Rutgers, which will be one of the highlights of the meta-scale deployment of GENI (a global scale research facility) in Washington, DC. This and other opportunities would not be possible without your assistance, and for this reason, we thank you.